Health Care Customer Service Representative
Florida, United States of America
Full Time
2 hours ago
$18 USD
No H1B
About this role
Role Overview
- Handling inbound and outbound calls in a high-tech environment
- Resolving general questions regarding insurance and financial assistance
- Processing payments
- Following client-specific protocols and policies
- Investigating and responding to client enquiries as needed
- Entering and monitoring payment arrangements
Requirements
- 1+ years’ experience working in Call Center or Customer Service function
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills
- The ability to work on multiple tasks simultaneously
- Demonstrates flexibility in scheduling and assignments
- Ability to work successfully and cooperatively within a team-based environment
- Bilingual candidates will provide additional support for bilingual calls
- Minimum internet speed: 40 mbps download, 5 mbps upload
- Hard wired internet connection required
Benefits
- Health, Dental, Vision, Life and Disability Insurance
- 401K w/employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days
- Annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided