Client Success Manager

Role Overview

• Own the end-to-end client onboarding process, including coordination of KYC documentation and AML compliance.
• Prepare and issue engagement letters within agreed timelines.
• Act as the primary coordination point between clients, lawyers, and external service providers.
• Track all active matters to ensure deadlines are met and no follow-ups are missed.
• Maintain client response times within 24 hours.
• Proactively identify and resolve delivery obstacles to prevent delays.
• Ensure all client documentation is accurately saved and structured within SharePoint and firm systems.
• Maintain 100% matter visibility and tracking through Microsoft Planner.
• Oversee client offboarding to ensure deliverables are completed, feedback is collected, and matters are formally closed.
• Contribute to the development and maintenance of matter management workflows and internal process documentation.

Requirements

• Undergraduate degree in Law is mandatory.
• 5–8 years of experience as a lawyer or paralegal.
• At least 1 year of experience within the UAE legal environment.
• Strong understanding of legal matter lifecycle management.
• Excellent written and verbal English communication skills (client-facing role).
• Experience with Microsoft Office, SharePoint, and Microsoft Planner (or similar task management tools).
• Highly organized and detail-oriented with a strong process-driven mindset.
• Ability to work independently in a remote environment while coordinating with multiple stakeholders.
• Strong accountability, professionalism, and discretion.

Benefits

• Competitive compensation package (paid in foreign currency).
• Fully remote, part-time flexibility (approximately 60 hours per month).
• Opportunity to work closely with senior legal leadership in the UAE.
• Exposure to high-level legal operations and structured matter management systems.
• Ongoing professional development in legal operations and client success management.