Lead high complexity, multi‑system clinical program implementations across regional Health System and Clinic clients, requiring 50–75% travel.
Serve as the primary implementation lead for GIA, Portal+, and complex EMR integration initiatives.
Conduct advanced assessments of client needs, clinical workflows, and system capabilities to design and implement integration strategies.
Oversee or support critical phases of implementation including discovery, workflow redesign, testing, launch, and stabilization.
Provide analytical insights to refine healthcare processes, identify variance across sites, and drive continuous improvement.
Work to manage expectations and communication with client users such as program and integration stakeholders.
Educate client teams on program workflows, compliance requirements, and operational best practices.
Own postimplementation performance by monitoring KPIs, utilization trends, and operational outcomes.
Support HSS Director & Sales in QBR preparation and delivery.
Develop and enhance implementation frameworks, workflows, and procedures to support scalability, quality, and consistency.

Bachelor’s degree required
5+ years of experience in project management, clinical program implementation, healthcare technology deployment, SaaS onboarding, or related operational roles within complex healthcare organizations.
Lean Six Sigma or Project Management Certifications preferred
1 year of SaaS onboarding preferred
2 years of Hereditary Cancer or Rate Disease diagnostics experience preferred
Advanced training or education in healthcare, business, informatics, or project management strongly preferred
Solid understanding of the healthcare delivery environment, including provider workflows, clinic operations, and health system dynamics.
High proficiency with Microsoft Office, database concepts, and modern web technologies; ability to interpret and apply data insights to guide implementation decisions.
Understanding of software development processes, clinical informatics workflows, and system integration principles.
Knowledge of genetics, oncology, hereditary risk assessment, or related clinical testing domains.
Proven experience collaborating with physicians, nursing leadership, clinical staff, operational executives, and IT teams.

Lead Field Implementation Manager

Key skills