About this role

Handle customer inquiries and provide timely, accurate responses.
Troubleshoot and resolve customer issues, utilizing your problem-solving skills.
Maintain a high level of customer satisfaction through effective communication.
Collaborate with the cross functional teams to ensure smooth operations.
Document and update customer support tickets and knowledge base.
Learn and adapt to new technologies and systems.
Provide feedback and suggestions to improve support processes.
Ensure data privacy and security practices are followed.

Bachelor's degree in a relevant field.
0 to 1 years of experience in a customer support role (fresh graduates are encouraged to apply).
Strong proficiency in .Net and SQL.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple tasks.
Analytical mindset with problem-solving abilities.
Attention to detail and a customer-centric approach.
Basic understanding of contract management (an asset).
Willingness to learn and adapt to new technologies.
Proficiency in English, both written and verbal.

Intern, Customer Support – Rotational Shifts

Key skills