Provide counsel, guidance, and direction to clients and registered financial representatives on the purchase and sales of securities.
Execute mutual fund order transactions on behalf of financial representatives and clients.
Provide timely and accurate investment performance information, leveraging account statements and reporting tools.
Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products.
Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, ensuring accuracy and compliance.
Handle phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
Serve as a trusted advocate for our financial representatives and partner with them to meet client needs.
Identify opportunities for the field to enhance existing client relationships.
Deliver a personalized and remarkable client experience by answering questions and providing servicing options.

FINRA Series 7/63 Licenses
Associates degree in business or related field or equivalent combination of education and experience
Minimum of 4 years related customer service experience with proven customer service skills
Expert knowledge of investment products or markets
An intermediate understanding of tax implications related to investments
Advanced written and verbal communication skills
Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy
Strong organization skills with the ability to prioritize tasks
A strong desire to continuously learn and improve
Strong problem-solving skills and ability to provide options
Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages
Exercise ability to de-escalate situations effectively while guiding clients through complex and unique concerns.
Take ownerships of calls and anticipate future issues to drive resolutions.
Research and evaluate possible solutions to complex problems by identifying root cause and deviation from procedures.
Foster a professional relationship with our clients to enhance brand loyalty.

Investment Client Services Analyst – Remote

Key skills