Managing the follow-up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
Providing excellent customer service for all internal and external customer calls
Establish professional positive customer rapport
Obtain customer approval for all repairs and services
Proactively contact customers to schedule preventative maintenance
Partner and communicate with Field Operations to schedule technicians
Encourage customers to schedule repairs and maintenance in advance
Continuously develop and improve company capabilities in Dispatching and Service Scheduling
Additional duties and special projects as assigned

High School Diploma/GED and 3 years’ experience in a related field
Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
Excellent verbal and written communication skills
Collaboration cross-functionally, build positive relationships
Excellent organizational skills and the ability to balance a variety of tasks
Strong Excel and data entry skills
Ability to learn new platforms (Cox Fleet IT Systems)
Common knowledge of the trucking industry and fleet maintenance or transportation experience
Ability to work independently and collaboratively
Excellent problem-solving skills
Drug testing clearance required

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
401(k) retirement planning

Fleet Client Services Specialist II

Key skills