Key skills
GoSaaSCRMProject ManagementStakeholder ManagementCommunicationSales
About this role
Role Overview
- Source, qualify, and sign new ecosystem partners
- Own partner onboarding from contract through go-live
- Lead integration delivery, including scoping, coordination with Product and Engineering, certification, and launch
- Build partner activation and GTM plans ahead of go-live, including sales enablement and marketing initiatives
- Coordinate cross-functional execution across Sales, Marketing, Product, Engineering, and Support
- Manage ongoing partner relationships and post-launch performance
- Run partner governance and cadence (MBRs, QBRs, ABRs)
- Hold partners accountable for commercial objectives (pipeline, revenue, adoption)
- Manage partner and customer escalations related to integrations
- Assist in building the partner CRM and continuously help refine the partner operations (internally and externally)
Requirements
- At least 3+ years of experience in ecosystem, technology, or platform partnerships
- Experience in the hospitality space – specifically working with PMS companies
- Experience in B2B SaaS and API-based integrations
- Experience leading partner GTM programs (co-selling, co-marketing, referrals)
- Experience running structured partner reviews
- Experience managing integration and referral partnerships
- Strong project management and cross-functional coordination skills
- Ability to own partner relationships end-to-end and drive commercial outcomes
- Strong communication and stakeholder management skills
- Entrepreneurial mindset with a bias for action, resourcefulness, and creative deal structuring
- Collaborative, transparent, and customer-obsessed: driven to exceed mutual goals
- Fluent in English, both written and verbal, is essential
- Legally authorized to work in Canada