Provide advanced-level support for payment terminals, including hardware and software troubleshooting, installation, and configuration that require in-depth knowledge.
Collaborate with Experts for problem resolution.
Act as the primary point of contact for key-clients experiencing issues with payment terminals, providing timely and effective solutions.
Diagnose and resolve technical issues related to payment processing, including connectivity issues, transaction errors, and hardware malfunctions.
Conduct training sessions for clients and employees on the proper use and maintenance of payment terminals.
Work closely with internal teams (e.g., product management, sales, and finance) and external vendors to ensure smooth operations of payment terminal systems.
Mentor Junior support agents.
Manage and resolve customer escalations effectively.

Strong Team Player with high social competence.
Ability to communicate technical information in a clear and understandable manner.
Active listening skills.
Customer centric mindset.
High reliability with regard to customer expectations.
Technical education in Information Technology, Computer Science, or a related field (or equivalent work experience).
2+ years of experience in technical support, specifically related to payment processing systems or point-of-sale (POS) technology.
Familiarity with various payment processing software and hardware, network troubleshooting, and security protocols.
Strong verbal and written communication and social skills; ability to convey technical information to non-technical users in English (nice to have German language skills).
Strong analytical and problem-solving abilities by using data logs for decision-making.

Competitive Salary: Based on your experience and qualifications, you can expect to earn a gross monthly salary of EUR 1700–3000.
Flexible Work Schedule: Benefit from flexible working hours and hybrid work options that promote a healthy work–life balance.
Modern Workspace: Work in a state-of-the-art office in the vibrant heart of Vilnius, complete with free drinks, tasty snacks, and delicious coffee.
Innovative Team Culture: Join a supportive, collaborative, and forward-thinking team that values continuous improvement, creativity, and regular team events that bring everyone together.
Innovative Projects & Continuous Improvement: At wallee, our team drives innovation by continuously enhancing existing modules and exploring groundbreaking technologies.
Autonomy & Creative Freedom: We like innovative ideas, and creative ways to find solutions.

Technical Support Specialist

Key skills