Senior Scientific Support Specialist

Role Overview

• Receive, process, assess quality of, accession and prepare human study and animal study specimens not limited to tissues, plasmas, serums, whole blood, PBMCs for distribution to clients and external analytical laboratories
• Takes inventory of specimens, records specimen discrepancies, exhausts specimen in accordance with biohazard regulations
• Uses RTLIMS system as database of specimens and to ensure chain of custody of specimens
• Maintains high density archive room of FFPE tissues and tissue slides
• Works closely with histology technicians, pathology department, human tissue sciences department, study managers and project coordinators daily
• Liaises with the media sciences department and shipping/receiving department to prepare, facilitate and track shipments of tissue cell culture media to external vendors, while preparing proper documents for shipping domestically and internationally
• Perform equipment verifications and maintain calibrations following customer and manufacturers protocols
• Promote a safe work environment through various safety initiatives within functional area
• Participate in individual or group projects that can include, cost savings analysis, learning groups, writing job training methods, and leading team meetings
• Serve as the first point of contact for any Specimen matters or concerns, including Specimen quality, Service Level Agreements, and staff interactions
• Maintain safety awareness, by maintaining and authoring Work Instructions, assisting with Job Hazard Assessments, and performing PPE assessments
• Provide technical expertise and training to a diverse cross-functional team
• Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions
• Take direction from Site Supervisor/Sr. Manager regarding daily duties
• Independently makes decisions and uses available resources to meet customer requirements
• Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met
• Shows strengths in assembling, communicating and explaining job or site-specific performance metrics to Direct Manager
• Communicates any customer issues or potential problems
• Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team
• Listens to customer concerns, constructively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
• Monitors and measures individual job performance, seeking or providing feedback, or collaborating with others to improve job performance
• Adopts Practical Process Improvement (PPI) methodologies

Requirements

• HS Diploma required
• Must possess a minimum of an Associate’s degree in related field
• A Bachelor’s degree is preferred
• Proven verbal, written and presentation skills
• 2-3 years of dynamic proven experience preferred
• Experience in a GXP laboratory setting or services preferred
• Proven excellence in customer service skills
• Detail oriented, problem solver, promotes team environment
• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
• Ability to establish and foster positive customer relationships
• Strong interpersonal skills and proactive approach in all duties
• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.
• Ability to instantly adapt to a flexible and changing schedule
• Ability to self-manage and operate independently
• Demonstrate a sense of urgency in completing work assignments
• Good time management and organizational skills

Benefits

• comprehensive healthcare
• paid Holidays
• tuition reimbursement
• a range of employee benefits
• accident and life insurance
• short
• and long-term disability in accordance with company policy
• at least 120 hours paid time off (PTO)
• 10 paid holidays annually
• paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• retirement and savings programs, such as 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount