Field Director, Services

Role Overview

• Overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM).
• Focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers.
• Accountable for leading and developing a team of high-performing field associates.
• Communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements.
• Meeting or exceeding targets for assigned sales plans.
• Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
• Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans.
• Handling escalated customer issues in partnership with field leadership.
• Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation.
• Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area.
• Identify opportunities and implement appropriate game plans for improvement.
• Ensure safety standards are in compliance with THD, state, and federal regulations.
• Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
• Optimize diverse talent through a demonstrated commitment to equal employment opportunity.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Demonstrated proficiency in predictive modeling, data mining and data analysis
• Ability to draw accurate conclusions from financial documentation
• Excellent written and verbal communication skills
• Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
• Experience in a retail environment, home improvement industry or general construction industry
• 5+ years of relevant professional work experience
• People management experience with multi-unit or geographically dispersed teams
• Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
• Experience adopting new technologies and applying to business applications
• Experience evaluating and establishing strategies for multiple locations
• Strong communication and interpersonal skills
• Strong business and financial acumen.

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off