Community Manager – Maternity Leave Contract

Role Overview

• Manage and grow the Practice Better community by facilitating discussions, responding to member questions, and fostering peer connections
• Develop and deliver educational content and Done-For-You resources informed by community member feedback including form and program templates, and other practice-building tools that practitioners can implement immediately with their clients
• Plan and facilitate community events and peer-learning programs including community roundtables and practitioner panel events
• Write and coordinate communications for the community including engagement questions and polls, feature release announcements, event invite emails and event page descriptions, as well as other community announcements
• Champion a peer-learning culture in the community that continuously improves self-service resources, community-driven support, and practitioner connections
• Build and maintain meaningful connections with community members to understand their evolving priorities, helping uncover opportunities where Practice Better can drive platform value and business outcomes for practitioners
• Collaborate with Practice Better leaders across Support, Lifecycle, Partnerships, and Product teams to align on practitioner needs, prioritize community initiatives, and create valuable touchpoints throughout the customer journey
• Create and execute community engagement initiatives with clear goals, consistent performance tracking, and measurement of key metrics like membership rate, Monthly Active Users (MAU%), and GRR uplift to drive adoption and engagement

Requirements

• 2+ years of community management experience building engagement programs, facilitating discussions and live events, and creating educational content for a practitioner audience
• Experience in the health and wellness industry as a practitioner or working directly with practitioner customers, giving you authentic understanding of their business challenges and needs
• A builder mindset
• you're energized by working through ambiguity and helping create structure where none exists
• Data-informed, curious, and adaptable
• you use data to make decisions, ask better questions, and seek solutions rather than perfection
• Systems-oriented thinking
• you look for patterns and scalable solutions rather than focusing only on one-off initiatives
• Proven ability to build educational content and engagement programs with a sharp focus on execution, measurement, and iteration with a strong understanding of community metrics (membership rates, MAU, engagement, etc.) and how to influence them
• Strong writing skills
• you have the ability to adapt tone across different formats
• from casual community posts and engagement questions to polished event descriptions and practitioner-facing resources
• Experience facilitating community discussions and events, with confidence presenting on live events and creating welcoming spaces for peer learning
• Strong communication and collaboration skills, with a bias for clarity and action
• Comfortable managing multiple initiatives simultaneously including content creation, event planning, communications, and performance tracking in a fast-moving environment
• Strong cross-functional collaborator with Support, Lifecycle, Partnerships, and Product teams
• High level of empathy, patience and professionalism in handling community interactions.
• Experience in SaaS, customer-facing, or community management roles preferred

Benefits

• Comprehensive health and dental benefits from day 1
• Unlimited vacation, built on trust, clear expectations, and real support for taking time off
• Regular virtual company-wide events, lunches, and team socials to stay connected
• Remote-first model gives you autonomy and flexibility