Key skills
PostgresSQLPostgreSQLCommunication
About this role
Role Overview
- Be the primary point of contact for our customers
- Address customer inquiries
- Resolve complex technical issues
- Ensure a positive customer experience
- Work closely with other team members and departments to provide timely and accurate solutions
Requirements
- 2+ years of technical support experience
- Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
- Ability to write basic SQL e.g. insert, update
- Excellent verbal and written communication skills, both internal and client-facing
- Experience using browser console technologies such as Chrome dev tools
- A true problem solver that uses broad thinking to strategically develop solutions
- Ability to learn and understand complex software tools
- Familiarity with Zendesk
Tech Stack
- Postgres
- SQL
Benefits
- remote-first environment
- unlimited paid time off
- 401(k) with employer match