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Technical Support Specialist at Alkymi | JobVerse
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Technical Support Specialist
Alkymi
Remote
Website
LinkedIn
Technical Support Specialist
United States
Full Time
2 hours ago
$90,000 - $100,000 USD
H1B Sponsor
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Key skills
Postgres
SQL
PostgreSQL
Communication
About this role
Role Overview
Be the primary point of contact for our customers
Address customer inquiries
Resolve complex technical issues
Ensure a positive customer experience
Work closely with other team members and departments to provide timely and accurate solutions
Requirements
2+ years of technical support experience
Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
Ability to write basic SQL e.g. insert, update
Excellent verbal and written communication skills, both internal and client-facing
Experience using browser console technologies such as Chrome dev tools
A true problem solver that uses broad thinking to strategically develop solutions
Ability to learn and understand complex software tools
Familiarity with Zendesk
Tech Stack
Postgres
SQL
Benefits
remote-first environment
unlimited paid time off
401(k) with employer match
Apply Now
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