IT Systems Analyst

Role Overview

• Work with project stakeholders and business partners to elicit, analyze, validate, specify, verify, and manage the real needs for our Finance, Administration and Claims Systems.
• Responsible to manage business expectations and advise, persuade and/or negotiate on problems, situations, or decisions of a simple to complex nature between stakeholders.
• Serve as the liaison between customer community & software development teams.
• Troubleshoot and analyze systems and code.
• Investigate problems using logs, code analysis, and system behavior.
• Work independently while collaborating with business and technical teams.
• Participate in technical discussions, reviews, and troubleshooting sessions.
• Manage multiple priorities, production incidents, and enhancement requests.
• Support and maintain Oracle Forms applications.
• Develop, optimize, and debug PL/SQL code.
• Monitor and troubleshoot database performance and structures.
• Create and maintain shell scripts for automation and system tasks.
• Review and modify COBOL programs to support legacy environments.
• Document systems, processes, and troubleshooting steps clearly.
• Understanding of SDLC methodologies (Agile, Waterfall, hybrid).

Requirements

• Bachelor’s degree or College Diploma in related filed of study and/or equivalent experience.
• 10+ years of experience in the IT industry, including 6–7 years in a Systems Analyst or similar technical role.
• Demonstrated ability to take ownership of issues, investigate root causes, and drive solutions with minimal supervision.
• Strong aptitude for reverse-engineering legacy code and understanding complex system interactions.
• Comfortable working in environments with incomplete documentation, using logs, code analysis, and system behavior to diagnose problems.
• Clear communication skills for translating technical findings into business‑friendly language.
• Experience participating in code reviews, technical discussions, and cross‑team troubleshooting sessions.
• Proven track record of owning problems end‑to‑end, from identification through resolution and follow‑up.
• Comfort working in high‑availability, mission‑critical environments where accuracy and reliability are essential.
• Extensive hands‑on experience maintaining, enhancing, and troubleshooting Oracle Forms applications in production environments.
• Solid understanding of schemas, indexing strategies, performance tuning, query optimization, and database troubleshooting.
• Proficiency with shell scripting (Bash, Korn, etc.) for automation, batch processing, and system integration tasks.
• Ability to read, understand, and modify COBOL programs running on legacy systems, including batch job flows and data interfaces.
• Experience with VUE.js for front‑end development or modernization of legacy interfaces will be considered an asset.
• Familiarity with GitLab for version control, branching strategies, merge requests, and CI/CD pipelines will be considered an asset.
• Exposure to API development or integration (REST, SOAP) is an asset.

Tech Stack

• JavaScript
• Oracle
• SDLC
• Shell Scripting
• SOAP
• SQL
• Vue.js

Benefits

• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual Incentive Bonus which recognizes your contribution to our success.
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
• An organization where we encourage personal learning and growth with opportunities for career development and advancement.
• Providing wellness benefits, health resources and fitness center discounts.