Translate complex data into actionable insights by analyzing customer behavior, operational performance, and lifecycle trends, delivering clear recommendations that drive business decisions and measurable outcomes.
Partner closely with Customer Operations leadership to identify opportunities, diagnose performance gaps, and influence strategy across acquisition, engagement, retention, and customer experience.
Own recurring and ad-hoc insights reporting, proactively surfacing trends, risks, and opportunities impacting the health of Customer Operations team
Collaborate cross-functionally with analytics, product, marketing, and compliance teams to define success metrics, align on KPIs, and ensure consistent interpretation of customer data across the organization
Drive a culture of data-informed decision making by helping stakeholders frame analytical questions, interpret results, and operationalize insights into scalable actions.

5+ years of experience in customer analytics, business intelligence, insights, or data-driven strategy roles, preferably in digital online gaming industry
Proven ability to translate data into actionable business insights
Excellent communication and presentation skills, with the ability to simplify complex analyses for non-technical audiences and leadership
Strong Analytical skills with experience using SQL and data visualization tools (e.g., Tableau, Looker, Power BI) to explore data and communicate findings.
Bachelor’s Degree (or equivalent) in a quantitative area, e.g. Statistics, Mathematics, Economics

Competitive pay and benefits
Flexible vacation allowance
Flexible work from home or office hours
Startup culture backed by a secure, global brand
Opportunity to design promotions enjoyed by millions as part of a passionate team

Senior BI Analyst

Key skills