Senior Account Manager

Role Overview

• Negotiate complex, single, and multi-year signed agreements by Caterpillar and customer executives.
• Set and determine the strategic direction for parts and services marketing communications to dealers and customers.
• Provide direction to the parts product groups as to relevancy of their communication tactics and offerings.
• Work across the CISD team to ensure market needs and requirements are integrated into Services Go-To-Market marketing communication plans.
• Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs.
• Develop aftermarket services and other types of program planning for assigned customers.
• Partner with Global Constriction & Infrastructure Division (GCI) to find mutually beneficial solutions with customers to drive Caterpillar sales and revenue.
• Ensure commitments are executed per the contract, manage aftermarket offerings, and drive consistency for customers on a worldwide basis.

Requirements

• Progressively responsible and broad experience in aftermarket and prime product sales or product support disciplines
• Prior work experience in the field working with clients and dealers
• Experience in the construction and/or mining industry
• Equipment lifecycle/fleet management experience
• Bachelor’s degree

Tech Stack

• Go

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement