Key skills
CloudAIMLProject ManagementCommunicationNegotiation
About this role
Role Overview
- Support the Genesys Account team in adopting features
- Serve as a trusted technical resource for customers
- Collaborate with internal teams to troubleshoot issues
- Lead operational reviews and manage complex situations
- Monitor trends and provide recommendations
Requirements
- Bachelor’s degree (or equivalent)
- At least 1 year of relevant experience
- Basic understanding of Cloud Computing and various technical disciplines (AI/ML, networking, programming, etc.)
- Effective communication, negotiation, and project management skills
- Ability to obtain Certification on Genesys Cloud Products within 45 days of employment
- Ability to work in a fast-paced, multicultural environment and adapt to change.
Tech Stack
- Cloud
Benefits
- Competitive medical, dental, vision, telehealth
- Flexible work arrangements
- Career development
- Open time off
- 401(k) matching
- Adoption assistance
- Fertility treatments