Enhance communications between factory, dealer and customer
Identify application & installation issues and communicate corrective actions
Train and assist Cat Dealer personnel in advanced troubleshooting
Provide expert level on-site advanced troubleshooting
Investigate reports of product issues, gathering pertinent data
Perform post failure root cause analysis
Provide on-site product specific hands-on training for operators and technicians
Deploy and follow field test iron
Assist dealers with understanding and implementation of Service Publications, TIB (Technical Information Bulletin), Engine News, Service Magazines, and Service Letters
Identify services growth opportunities
Conduct work safely while ensuring others are safe
Maintain a daily presence at customer sites and dealer workshops

Bachelor’s Degree in Engineering or other degree with relevant engine/generator set job-related experience desired.
Experience working with gas/diesel large engines and Caterpillar Dealers.
Thorough knowledge of reciprocating engine genset applications, their function and performance.
Excellent communication skills (including written, oral, electronic, and presentation skills), with ability to adapt for a wide-ranging audience from dealer technicians to Caterpillar’s management and Customer’s management teams.
Broad industry knowledge and experience in dealer product support operations.
Results oriented, self-starting individual with flexibility to accommodate a fast and ever-changing environment.
Must have high motivation to produce a high-quality product.
Technically astute with hands-on experience and ability to apply engineering principles to quickly solve complex problems.
Demonstrated ability to collaborate with and influence team members from many different backgrounds and cultures.

Senior Product Support Field Engineer

Key skills