Perform complex installations, preventative maintenance, troubleshooting, and repair of Hitachi's advanced industrial, medical, or IT systems at customer sites.
Diagnose and resolve intricate hardware and software issues.
Provide comprehensive technical support and training to customers on product operation, maintenance, and best practices.
Lead and mentor junior field service engineers.
Manage service calls and schedules efficiently.
Document all service activities using designated service management systems.
Collaborate closely with internal engineering, sales, and support teams to address customer feedback.

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field; equivalent practical experience will be considered.
Proven years of progressive experience in field service engineering, specifically supporting complex industrial, medical, or IT hardware and software systems.
Extensive expertise in troubleshooting and repairing complex electromechanical systems, high-precision equipment, or networked IT infrastructure.
Strong understanding of diagnostic tools, test equipment, and software applications relevant to Hitachi's product lines.
Proficiency in reading and interpreting technical schematics, blueprints, and manuals.
Valid driver's license and a clean driving record are required.
Ability to travel frequently, potentially including overnight stays, to customer locations.
Physical ability to lift and move equipment (up to 50 lbs) and work in various industrial or clinical environments.
Prior experience with Hitachi products or similar complex systems is highly desirable.

Technical support and training to customers.
Opportunities for service contract renewals and upgrades.
Participation in on-call rotations and travel to various customer locations as required.

Senior Field Service Engineer

Key skills