Serve as a trusted technical advisor, help expand existing business, and ensure customer success
Deliver a timely and organized onboarding for customers
Collaborate with Customer Support, Engineering, and other teams
Ensure customer retention and expansion through relationship building
Identify opportunities for expansion for existing customers
Support the regional book of business
Work closely with Customer Success Manager (CSM) and other teams at Cloudflare.
Requires 20-50% travel for meetings with customers, conferences, and collaboration.

8+ years of prior post-sales customer relationship management
Deep understanding of how the internet works and the desire to expand that knowledge
Knowledge of layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
Understanding of security and performance aspects of an internet property
Ability to proactively identify and solve problems
Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash)
Fluent in English and Swedish.

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Employees are supported throughout their time at Cloudflare with developing themselves and learning new skills.
Diverse and inclusive team culture.

Senior Customer Solutions Engineer

Key skills