Provide remote and occasional on-site Level 2 technical support to ADNET clients based on established procedures through various support mediums (telephone, email, ticketing system, and remote control)
Actively manage assigned tickets, projects, and follow-ups to ensure timely resolution
Escalate issues outside of your skill set promptly to ensure clients receive timely resolutions
Maintain accurate and up-to-date client documentation as changes occur or as part of project work

A minimum of an Associate’s Degree or minimum 3-5 years equivalent technical experience
One industry certification or equivalent experience
Must possess a thorough understanding of IP networking and ability to troubleshoot/analyze/resolve hardware and software issues remotely
Experience in Microsoft Windows server and desktop environments as well as Microsoft 365
Experience with Azure platform (Entra, 365 Admin console, Intune, etc.)
Working knowledge of switching, routing, wireless, firewall and Apple Mac technology

TAC Engineer

Key skills