Recruitment Operations Manager, French Speaking

Role Overview

• Responsible for supporting the mentoring, coaching and development of the team, recognizing strengths and weaknesses, and building out performance improvement plans
• Run and lead a team of Recruiters, driving performance results across assigned account(s)
• Consultative tactical partner by knowing the labor market and client’s business industry to provide extraordinary sourcing advising strategies
• Daily/weekly/monthly/quarterly goals, build out individual recruiter equations, make agile adjustments to goals
• Handles all direct employee issues and processes, including ongoing performance management, appraisal process, and development planning
• Full ownership of comprehensive reporting to Sr Leadership
• Full understanding of contract details, P&L and account logistics to successfully lead team and direct their focus appropriately
• Ensure team is educated on their metrics and current SLAs outlined in the SOW and the impacts of missing or meeting those targets as it relates to recruiter performance
• Strategically forecast resourcing needs, proper allocation of resources, and requisition assignments to maintain top-level customer service and support
• Assess and measure client satisfaction, responding with urgency when situations arise and taking dedicated steps to ensure a high level of productivity
• Champion a strong culture across team(s)
• Identify and prioritize short and long term goals in relation to the account and recruiter’s desk
• Maintain data integrity by auditing the team’s metrics, process adherence and administrative compliance weekly, at minimum
• Determine and communicate weekly goals to sourcing team members as applicable
• Strong partnership and collaboration with CRM as well as the members of Sr Leadership, Clients, and external partners
• Reporting metrics and analyzing data, communicating with the team regarding successes, challenges, areas of opportunity, etc.
• Other duties as assigned.

Requirements

• Excellent communication and ability to clearly set expectations and objectives
• Strong time management, organization, and attention to detail skills
• Develop and present recruiting strategy plans for delivery clients and execute across the team
• Successfully lead through metrics
• Strong business knowledge in multiple industries and demonstrated business insight at all levels within a client relationship
• Agility by working in a fast-paced environment with ever-changing demands
• Understanding of multiple recruiting platforms and ATS databases
• Guide in attracting talent through social media, alumni, and social networking, Boolean strings, direct / cold-call sourcing, traditional and creative sourcing methods, and targeted referrals
• Previous and shown leadership / supervisory experience in RPO or Staffing industry preferred
• Be fluent in French

Benefits

• Unlimited paid time off (known as MyTime)
• Regional holidays
• Opportunity to work from home
• Comprehensive benefits package including medical, dental, vision, disability and life insurance, and retirement savings