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VIP Account Manager, Sportsbook at FanDuel | JobVerse
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VIP Account Manager, Sportsbook
FanDuel
Remote
Website
LinkedIn
VIP Account Manager, Sportsbook
Michigan, United States of America
Full Time
3 days ago
$79,000 - $99,000 USD
H1B Sponsor
Apply Now
Key skills
Communication
Sales
About this role
Role Overview
Manage and retain a portfolio of High Value Players
Provide an enhanced, proactive, one-stop service to encourage loyalty
Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
Collect and document customer profiles
Develop relationships and offer tailored rewards through regular correspondence
Meet pre-determined productivity, quality, and Service Level Agreement targets
Provide detailed reports on your Customer Portfolio, highlighting satisfaction rates and product feedback
Monitor individual customer performance to ensure bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
Meet and host VIPs at hospitality events
Deliver against company responsible gaming protocols
Mentor and develop VIP Hosts within the team
Requirements
Minimum 2 years of experience in a high-end customer service field preferred
Excellent verbal and written communication skills
Business-to-customer sales experience preferred
Knowledge of the online gaming industry essential
Passionate about providing top-level service
Confident, people-focused personality
Excellent analytical skills and experience with Excel
Strives to meet targets and deadlines
Excellent organizational and planning skills
Understanding of marketing processes preferred
Willing and able to work non-traditional business hours
Benefits
Health insurance
401(k) matching program
Paid personal time off
14 paid company holidays
Paid sick time in accordance with all applicable state and federal laws
Annual bonus opportunities
Long-term incentive opportunities based on performance
Opportunities for travel (around 25% of the time)
Apply Now
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