Key skills
CommunicationSales
About this role
Role Overview
- Manage and retain a portfolio of High Value Players
- Provide an enhanced, proactive, one-stop service to encourage loyalty
- Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
- Collect and document customer profiles
- Develop relationships and offer tailored rewards through regular correspondence
- Meet pre-determined productivity, quality, and Service Level Agreement targets
- Provide detailed reports on your Customer Portfolio, highlighting satisfaction rates and product feedback
- Monitor individual customer performance to ensure bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
- Meet and host VIPs at hospitality events
- Deliver against company responsible gaming protocols
- Mentor and develop VIP Hosts within the team
Requirements
- Minimum 2 years of experience in a high-end customer service field preferred
- Excellent verbal and written communication skills
- Business-to-customer sales experience preferred
- Knowledge of the online gaming industry essential
- Passionate about providing top-level service
- Confident, people-focused personality
- Excellent analytical skills and experience with Excel
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of marketing processes preferred
- Willing and able to work non-traditional business hours
Benefits
- Health insurance
- 401(k) matching program
- Paid personal time off
- 14 paid company holidays
- Paid sick time in accordance with all applicable state and federal laws
- Annual bonus opportunities
- Long-term incentive opportunities based on performance
- Opportunities for travel (around 25% of the time)