Developing a solid and trusting relationship between major key clients and company
Resolving key client issues and complaints
Developing a complete understanding of key account needs
Anticipating key account changes and improvements
Managing communications between key clients and internal teams
Assist and coordinate account team assigned to each client
Strategic planning to improve client results
Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance
Collaborating with sales team to maximize profit by up-selling or cross-selling
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meeting all client needs and deliverables according to proposed timelines
Analyzing client data to provide customer relationship management
Expanding relationships and bringing in new clients

Bachelor’s degree in marketing, business administration, sales, or relevant field
Four to five years’ previous work experience in sales, management, key account management, or relevant experience
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
Able to analyze data and sales statistics and translate results into better solutions
Strong negotiation skills, with ability follow-through on client contracts
Proven results of delivering client solutions and meeting sales goals.

Key Account Manager – Outside Sales Manager

Key skills