Help make a big difference in healthcare access
Serve as the customer point of contact for product software questions
Offer a customer service experience that is second to none
Onboard new clients with successful software training
Provide continued software support via phone, email, and proactive client outreach

Associate's degree or 3 years of equivalent work experience required. Bachelor's degree preferred.
Experience with Microsoft Access or Excel. SQL experience a plus.
2 yrs minimum experience with technical client support preferably at a Healthcare Software Company
Excellent analytical and demonstrated problem-solving skills both technically and functionally.
Proven ability to proactively and quickly grasp, distill, and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions
Communicate effectively, both verbally and written, with management, team members, and other departments
Self-motivated and innovative and can think outside the box
A passion for delivering great customer service to our clients
Able to work early or late schedule to meet client needs.

Client Software Support Analyst

Key skills