Own the inbound membership pipeline from schools, referrals, community programs, and local partners
Manage direct communication with prospective members
Implement structured follow-up workflows to increase conversion rates
Coordinate with on-site staff to ensure tours and touchpoints are executed properly
Track and report on lead status and closing performance
Design and execute a structured first-year member journey
Improve onboarding materials and engagement processes
Ensure every new member receives consistent communication and orientation
Monitor engagement data to identify early retention risks
Rapidly master internal membership and club management software
Serve as the internal super user for membership data and communication systems
Maintain data integrity across platforms
Build automation workflows to reduce manual follow-up
Use AI tools to create newsletters, social posts, and member updates
Balance acquisition content with community engagement messaging
Maintain a premium and consistent brand voice
Track performance of communication efforts
Implement structured processes to coordinate with on-site staff
Track tours, member feedback, and engagement metrics
Analyze usage and satisfaction data to recommend improvements
Provide leadership with structured reporting and insights

5+ years of experience in Marketing Operations, Sales Operations, or Growth roles
Experience in recurring revenue environments such as membership or subscription models
Strong process design and workflow automation skills
Advanced written communication skills
Comfort managing CRM or membership software systems
High level of autonomy and accountability
Strong analytical mindset with the ability to translate data into action

Up to 14 days of Paid Time Off annually (starting Day 1)
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you feel productive
High-visibility role with direct executive exposure
Ownership over membership growth and lifecycle systems
Opportunity to modernize marketing operations inside an established organization

Marketing Manager – Membership Growth, Engagement

Key skills