Perform needs analysis, gather, and analyze business and technical requirements, and provide recommendations for solutions and business process modifications
Work with technical teams to turn end-user and business requirements into solution design and implementation plans
Develop test plans for business applications/users and locations, act as the interface between the program and technical teams
Consider change management implications for implementation of new processes and strategize
Work with the business to understand and outline the impacted processes and business requirements
Provide detailed documentation including business requirements documents and plans to organizational and adoption plans including communications and training materials to guide the deployment of the solution to the end-users
Collect and manage test case documentation
Manage stakeholder needs, especially when conflicting, to drive stakeholders to a consensus
Manage and verify the fulfillment of requirements through testing, quality assurance, and pilots
Analyze data and provide reports as required

8+ years of experience as a business systems analyst with understanding of ITSM platforms
Experience with testing and providing technical guidance with ServiceNow
Identify and clarify business outcomes to be solved through the use of ServiceNow application features
Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management
Demonstrated ability to build strong partnerships with all levels of the organization through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes
IT methodology and/or process implementation background

Great people and culture
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
Fun is one of our core values

Business Systems Analyst

Key skills