Analyze, define, and document business requirements on assigned work streams.
Facilitate planning sessions to draft diagrams representing project context, solution design, and process flows.
Translate clinical and operational needs into clear and actionable business requirements for Product, Engineering and Service Operations teams.
Serve as a systems subject matter expert (SME) and partner with project stakeholders to determine appropriate solutions.
Identify gaps in business functions and processes; review alternatives with business partners to determine optimal solutions.
Document use cases, process flows, and detailed requirements through stakeholder interviews and collaboration with Product Management.
Formalize and standardize the business analysis process for the Care Delivery team.
Conduct feasibility analysis to determine business and technology benefit of proposed solutions.
Lead user story review meetings with Product and Technology partners as needed.
Develop user acceptance test (UAT) plans to ensure fulfillment of requirements and participate in testing activities.
Partner with clinical, operations, product, technology, and analytics teams to align on solution design and delivery.
Act as a trusted advisor to Care Delivery leaders on process design and system enablement.
Support structured decision-making through clear documentation, data-informed analysis, and stakeholder alignment.

Bachelor’s degree required
Minimum of 5 years of experience in business analysis experience.
Minimum of 3 years experience in healthcare and/or insurance setting
Demonstrated ability to operate in a fast-moving, evolving environment.
Strong analytical, troubleshooting, and problem-solving skills.
Proven ability to manage multiple priorities with strong attention to detail.
Excellent written and verbal communication skills, including the ability to present ideas clearly to diverse audiences.
Experience facilitating workshops, planning sessions, or stakeholder meetings.
Commitment to deadlines with a strong sense of urgency.

Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 13 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits

Senior Business Process Analyst

Key skills