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Technical Support Engineer at Apiiro | JobVerse
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Technical Support Engineer
Apiiro
Remote
Website
LinkedIn
Technical Support Engineer
United States
Full Time
2 hours ago
No H1B
Apply Now
Key skills
AWS
Azure
Cloud
Docker
Google Cloud Platform
Grafana
GraphQL
Jenkins
Kubernetes
Linux
MySQL
Postgres
Python
R
Bash
PowerShell
GCP
Google Cloud
GitHub Actions
Azure DevOps
PostgreSQL
GitHub
GitLab
Bitbucket
Source Control
SaaS
CI/CD
Communication
Remote Work
About this role
Role Overview
Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution.
Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations.
Investigate and resolve issues in source control management (SCM) platforms such as GitHub, GitLab and Bitbucket.
Work with Grafana dashboards and monitoring tools to diagnose system and integration problems.
Partner with R&D to diagnose product issues, drive fixes and provide feedback for platform improvements.
Provide clear, proactive communication with customers, managing expectations during high-impact issues.
Share knowledge through documentation, runbooks and training sessions to empower customers and teammates.
Advocate for customers internally, ensuring their needs influence product priorities and enhancements.
Requirements
3+ years in technical or product support, ideally for SaaS, AppSec or DevOps platforms.
Tier 3-level troubleshooting skills across: Source control systems (GitHub, GitLab, Bitbucket), APIs (REST/GraphQL, authentication, integrations), Cloud platforms (AWS and GCP required; Azure a plus), Monitoring & observability tools (Grafana or similar), Operating systems (Linux/Windows), Containers & orchestration (Docker, Kubernetes), CI/CD pipelines (Jenkins,
GitHub Actions, GitLab, Azure DevOps), Databases (PostgreSQL/MySQL).
Scripting skills (Python, Bash, or PowerShell) for diagnostics and automation.
Excellent customer communication skills: able to explain complex technical issues in plain language.
Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones.
Tech Stack
AWS
Azure
Cloud
Docker
Google Cloud Platform
Grafana
GraphQL
Jenkins
Kubernetes
Linux
MySQL
Postgres
Python
Benefits
Health insurance
Remote work options
Apply Now
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