Lead the systems Operations teams within the System Operations Center (SOC)
Oversee Managers on Duty SOC to manage front-line crewmembers and provide exceptional customer support
Coordinate across departments to solve operational problems
Develop and execute recovery strategies in collaboration with other departments during Irregular Operations (IROPs)
Drive operational performance through data analysis and recommending strategic improvements
Foster a culture of safety, compliance, and continuous improvement
Collaborate with Financial Planning & Analysis (FP&A) to manage budget controls
Ensure team readiness for significant irregular operations and emergency events

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Six (6) years of experience working in a 121 airline SOC or Airport Operations Control Center or related experience
Three (3) years of experience in a leadership role (Manager level or above)
Experience with IROP Solver technologies and operational management systems
Experience in effectively leading and developing teams
Able to work flexible hours and rotating shifts
Available for an emergency response to SOC (Long Island City, NY) on weekends, holidays, and odd hours with a maximum of two hours’ notice
Available for overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Senior Manager, System Operations

Key skills