Deliver high‑quality Level 1 support by managing and resolving incidents and requests in line with SLAs.
Execute key repeatable processes such as onboarding/offboarding, device lifecycle management, access provisioning and knowledge‑base documentation.
Work closely with internal teams, vendors, and IT leadership to resolve issues and support minor projects and operational initiatives.
Identify ticket trends, recurring issues and opportunities to strengthen service consistency and cybersecurity hygiene.

Minimum experience in a Service Desk or similar support environment.
Strong working knowledge of Microsoft 365, Windows OS, device management and remote support tools.
Ability to follow, maintain and enhance standardised IT processes.
Proven organisational skills and attention to detail, with confidence handling competing priorities.
Clear, professional communication skills and the ability to build positive relationships across teams.
A positive, can-do attitude, high integrity, and a commitment to continuous improvement.
Relevant certifications (Microsoft, ITIL) or equivalent experience are advantageous.

Unlock Your Potential: We support your professional growth and career development.
Collaborative Culture: Work alongside a friendly, supportive IT team that values innovation and reliability.
Flexible Work Options: We understand life happens — flexible arrangements available.
Competitive Compensation & Benefits: Enjoy a comprehensive benefits package tailored to support your wellbeing.

IT Operations Officer

Key skills