Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations.
Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
When needed, collaborate with a team to resolve, or escalate product issues.
Actively create and update knowledge base articles for internal and external uses.
Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.
Onsite support of customers within a 1–2-hour radius of State College, PA.
Providing service, installation, or support during an event at a customer site.
Providing on-site technical and maintenance services for Control Systems and Display Systems.
Leveraging your knowledge by training our Service Partners.

Minimum of an associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems) bachelor’s degree preferred.
Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs.
Must be able to: Communicate effectively in a variety of settings.
Positively and professionally able to work in stressful situations.
Show personal commitment to continuously improve.
Display a can-do attitude in good and bad times.
Effectively exercise discretion and independent judgment.
Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
Work effectively as a team member assisting when and where needed.
Comfortable working from a home office location.
Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
Ability to lift, carry, and move up to 45 pounds.
Ability to work in a variety of environments, including cold/hot weather, small spaces.
Must be able to work nights and weekends based on pre-determined business need.
Must be able to get a passport.
Ability to travel by air and ground.
Valid driver’s license.
Must be able to meet and maintain Daktronics Driving Eligibility Requirements.
Motor vehicle records will be checked.
Fluent in English, both written and verbal. Multi-lingual is a plus.

Technical Support, Onsite Field Service Engineer

Key skills