Create and maintain a comprehensive Technical Health and Security strategy for Standard and Premier Success Plan customers
Define and own a multi-year roadmap that aligns technical health with modern security standards
Own all aspects of technical health, with an emphasis on driving solution performance, minimizing disruptions, and mitigating high-severity security risks
Partner with Success Plan Technical Health and Customer Success Score teams to leverage current capabilities and develop new tools that address emerging security and performance challenges
Work with digital success and delivery teams to create digital-first and expert-led programs that provide customers with technical best practices for a secure and optimized platform
Collaborate with sales and marketing teams to bring health-focused products to market, emphasizing the value of a secure, well-maintained environment
Measure the effectiveness of product features in reducing technical debt and improving customer security posture.

5+ years of product management experience in SaaS or Cloud environments
Expertise in developing and maintaining customer success roadmaps and success plans
Proven ability to work cross-functionally to define business needs and gain alignment on complex technical proposals
Strong attention to detail, with a focus on documenting processes and results to drive organizational awareness
Excellent presentation skills, with the ability to translate technical health and security data into actionable insights for executives
Strong networking and influencing skills to drive a culture of 'Security First' across the organization
Bachelor’s degree in a relevant field; MBA or advanced degree preferred
Deep knowledge of the Salesforce portfolio and ecosystem is a significant plus.

Senior Product Manager, Technical Health

Key skills