Own end-to-end sales execution from account plans to order fulfillment for retail and Marketplaces
Act as the primary operational partner to Sales leadership and national account teams
Coordinate across Finance, Supply Chain, Marketing, and 3PLs to ensure launches, promotions, and replenishment flow without disruption; Own the relationships with all 3PLs supporting retail and Marketplaces, including the analysis for possible new business placements with new 3PLs.
Proactively identify execution risks (inventory, timing, system gaps) and drive resolution
Serve as the central point of coordination for brokers, field teams, and internal stakeholders
Ensure alignment on pricing, promotions, assortments, and timelines across all parties
Lead issue resolution for retailer chargebacks, shortages, deductions, and execution gaps
Translate data into clear, actionable insights for Sales and leadership
Own reporting on sales performance, execution health, and operational KPIs
Lead the monthly business review for retail and Marketplace sales
Identify trends and risks (e.g., forecast gaps, promo execution issues) early
Partner with Finance and Supply Chain to ensure shared visibility and accountability
Facilitate demand planning conversations with Sales and Supply Chain
Monitor forecast accuracy and help teams course-correct quickly

8+ years in Sales Operations, Commercial Operations, or Revenue Operations
Direct experience supporting retail sales teams in CPG or consumer brands
Strong cross-functional leadership and stakeholder management skills
Practical analytics experience (forecasting, performance tracking, issue diagnosis)
Comfortable operating in fast-moving, imperfect environments
Preferred Experience working with brokers and national retailers (e.g., Target, grocery, mass)
Experience with Netsuite and SPS or other similar ERP and EDI systems.

Senior Manager, Sales Operations

Key skills