Design, update, and maintain end-to-end processes (O2C + cross-functional workflows).
Run process workshops to map current/future states, pain points, risks, and controls.
Maintain SOPs, process repositories, RACIs, and core governance documentation.
Define and operate governance forums (decision logs, change control, operating model approval).
Partner with Security, Risk, and Compliance to embed controls and mitigate functional risks.
Work closely with the Delivery Lead to ensure process decisions align with programme timelines.
Support UAT, testing cycles, and operating model transitions.
Ensure BAU teams adopt new processes and understand roles, responsibilities, and handoffs.
Conduct root-cause analysis on process issues and define improvement opportunities.
Monitor process performance and track adherence to standards and governance.

Naturally structured, methodical thinker with strong attention to detail.
Able to turn complexity into clarity through clean, visual communication.
Strong facilitator who can guide workshops and build cross-functional alignment.
Pragmatic and business-minded, balancing detail with practical outcomes.
Strong judgement and ability to evaluate process risk and operational impacts.
Collaborative, approachable, and calm under pressure.
Able to anticipate issues and proactively address them.
Proven and demonstrated background in process management, business analysis, or continuous improvement.
Experience designing end-to-end process maps, SOPs, and governance frameworks.
Strong understanding of O2C or other enterprise processes.
Experience in process optimisation methodologies (Lean / Six Sigma desirable).
Exposure to security, controls, risk, or compliance frameworks is valuable.
Experience working with product, tech, and operations teams.
Proven ability to embed processes into BAU and ensure adoption.

Process Excellence – Governance Specialist

Key skills