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Process Excellence – Governance Specialist at CloudPay | JobVerse
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Process Excellence – Governance Specialist
CloudPay
Remote
Website
LinkedIn
Process Excellence – Governance Specialist
United Kingdom
Full Time
2 weeks ago
Apply Now
Key skills
Communication
About this role
Role Overview
Design, update, and maintain end-to-end processes (O2C + cross-functional workflows).
Run process workshops to map current/future states, pain points, risks, and controls.
Maintain SOPs, process repositories, RACIs, and core governance documentation.
Define and operate governance forums (decision logs, change control, operating model approval).
Partner with Security, Risk, and Compliance to embed controls and mitigate functional risks.
Work closely with the Delivery Lead to ensure process decisions align with programme timelines.
Support UAT, testing cycles, and operating model transitions.
Ensure BAU teams adopt new processes and understand roles, responsibilities, and handoffs.
Conduct root-cause analysis on process issues and define improvement opportunities.
Monitor process performance and track adherence to standards and governance.
Requirements
Naturally structured, methodical thinker with strong attention to detail.
Able to turn complexity into clarity through clean, visual communication.
Strong facilitator who can guide workshops and build cross-functional alignment.
Pragmatic and business-minded, balancing detail with practical outcomes.
Strong judgement and ability to evaluate process risk and operational impacts.
Collaborative, approachable, and calm under pressure.
Able to anticipate issues and proactively address them.
Proven and demonstrated background in process management, business analysis, or continuous improvement.
Experience designing end-to-end process maps, SOPs, and governance frameworks.
Strong understanding of O2C or other enterprise processes.
Experience in process optimisation methodologies (Lean / Six Sigma desirable).
Exposure to security, controls, risk, or compliance frameworks is valuable.
Experience working with product, tech, and operations teams.
Proven ability to embed processes into BAU and ensure adoption.
Benefits
Competitive Salary
Competitive vacation allowance
Calm app
WFH Allowance
Life Assurance
Private Medical Insurance
Cycle to Work Scheme
EAP
Eye Tests & Glasses Contribution
Simplyhealth Enhanced Health Plan
Pension Scheme
Give-As-You-Earn (GAYE)
Employee Referral Program
CloudPay NOW
Paid Volunteering days
Marriage Leave
Bereavement Leave
Vacation Purchase Plan
Apply Now
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