Provide Tier I & II support for enterprise systems and escalate advanced issues as needed.
Troubleshoot server, operating system, application, and connectivity issues.
Support daily operations, monitoring, maintenance, and upgrades for on-prem, virtual, and cloud systems.
Document incidents, problems, and service requests using ServiceNow.
Support asset management, inventory, and user onboarding activities.
Maintain system documentation, SOPs, and operational guides.
Deliver hardware within the WMA; limited travel required.
Provide guidance and knowledge transfer to junior team members.

Systems Administrator

Key skills