Junior Systems Administrator

Role Overview

• Support the setup, maintenance, and accuracy of event listings across ticketing platforms and customer-facing web pages
• Support ticketing setup and ongoing maintenance for live events, including venues, dates, ticket types, and on-sale configurations
• Add, remove, and administrate event dates and ticket inventory as needed
• Work with the Ticketing Coordinator to analyse ticket and date inventory requirements by venue
• Complete regular checks to ensure all public-facing ticketing information is accurate and consistent
• Work through task lists for new venue launches and ensure setup steps are completed correctly and on time
• Perform follow-up checks after launch to confirm ticket links, dates, and event pages are functioning correctly
• Check our presence on venue websites and validate accuracy of listings when required
• Create and maintain public-facing venue pages using CMS/WYSIWYG web editing software
• Implement website translations provided by internal teams
• Support the Ticketing / Media Buying team with pricing model setup and website link updates
• Document active pricing models clearly so other teams can reference the most current version
• Ensure automated post-show surveys are triggered correctly and monitor results
• Summarise survey trends, conclusions, and any red flags for the wider team
• Maintain post-show survey processes and ensure ongoing reliability
• Create one-off bulk customer emails when required (e.g., cancellations, postponements, critical updates)
• Create and maintain customer journeys within Mailchimp as needed
• Support the Systems & Ticketing team with day-to-day administrative and operational requests
• Update monthly Rep cost information as required
• Carry out other duties as assigned to support business needs

Requirements

• At least some college experience
• Preferred Bachelor's degree
• Exceptional attention to detail and strong organisational skills
• Strong ability to follow processes and complete repeatable tasks accurately
• Confidence using cloud-based tools and internal systems
• Professional written and verbal communication skills
• Ability to manage deadlines and stay calm under pressure
• Preferred Experience with ticketing platforms (Ticket Socket, TickX, or similar)
• Experience with CMS/WYSIWYG website editing tools
• Experience with Mailchimp (or similar email automation platforms)
• Basic layout/design skills using drag-and-drop tools
• General understanding of marketing or customer journey concepts

Tech Stack

• Cloud