Sales Coordinator

Role Overview

• Supports 2-5 sellers; strategic partner in managing approx. $150M in sales.
• Provides seller support for large contract customers (such as National Accounts, Healthcare, GPOs, Channel Business, Gov’t, AGI, Multi-Family Housing) in regards to CSP pricing, reporting, quotes, sourcing and other complex organizational tasks to drive contract implementation and execution of contracted business.
• Practices critical thinking to actively probe to uncover unique and complex customer requirements while creating effective solutions to execute on tasks.
• Acts as a liaison between cross functional departments such as Quotes, Cross Referencing, Customer Life-Cycle Project Manager, Contract Enablement Manager, Contract Administration Coordinator, Sourcing, Customer Service, Financial Services, eCommerce, Technical Product Support and other supported departments.
• Uses data to articulate customer story and/or works to address inconsistencies or anomalies.
• Assist in RFQs, Large Bid Pricing, and Contractual CSP
• Assist in creation of quarterly business review reporting
• Assist in creating and maintaining monthly, contractual, customer facing reporting
• Assist in mass account creation and/or deactivation
• Assist in large account list match projects; ebusiness integrations
• Creates Track Code, manages proper alignment for account, sub and track level
• Manages contractual Diversity reporting; manages entering financial information in Customer’s portal
• Coordinate the development content and materials to communicate customer strategy & opportunities to local DSM, AMs, & FARs
• Tracking and follow up as it relates to implementation project plans adoption after CEM disengagement as well as seller based project plans (Pre and post implementation)
• Leverages learnings to create/maintain thorough, accurate and detailed documentation to establish repeatable processes
• Understands and utilizes ongoing sales policies and precisely adapts to changes.
• Shares best practices with peers and serves as a coach or trainer for newly hired team members.

Requirements

• Possess the technological capabilities to efficiently navigate the Grainger systems and software packages to support customers. (SAP/SOE, MS Office (Excel at an intermediate level, Access) MS Outlook, SalesForce, Keepstock Dashboard, etc.)
• Ability to influence without authority and negotiates to make sound decisions and drive for best results while minimizing risk to the company.
• Ability to stay with a position or plan of action until desired result is achieved or is no longer reasonably attainable.
• Practices agility while working in fast paced environment and leads with Continuous Improvement mindset in regards to opportunities within processes and technologies.
• Ability to multi-task, handle multiple priorities with agility and perform in fast-paced, high volume environment.
• Strong decision making, solution focused and troubleshooting skills.
• Business acumen and knowledge of MRO industry.

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!