Provide technical advice and support to customers during and after product sales
Collaborate with commercial team to provide onsite technical support for current customers and prospects
Provide customer solutions and technical support materials to specific customers
Perform complex research for product development to understand product properties and systems operations
Compile and analyze data for project update, working with external suppliers to test new products and technologies to make recommendations on applications
Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers
Stay ahead of product insight and research to improve value of offerings
Design, organize, and deliver structured training programs for commercial team and customers
Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.

Bachelor's degree in a related field or equivalent experience
Minimum of five years if related work experience
Willing to travel with high frequency
Passion for understanding, creating, and communicating value and solutions to team members and customers.

Technical Manager

Key skills