Asset Management Service Director – Commercial Operations

Role Overview

• Makes safety the number one priority at each customer site.
• Develops and implements an operational, preventive maintenance, emergency response, repair and temporary services execution plan to maximize overall business objectives, and ensure efficiency & resiliency of assets and system.
• Develops and implements a plant manual and operational plan for each customer.
• The plan includes the following strategies: communication amongst customer and Company team to identify, manage and share overall best practices and company resources, operations, preventive maintenance, emergency response, repair and temporary services.
• Means to provide business and asset operational continuity across all geographies.
• Develop and implement quality control plan (Executive Walks) to ensure operation execution plan meets expectations.
• On-Boarding and maintaining qualified vendors and subcontractors.
• Coordinating and aligning internal business lines to support and implement the operation, preventive maintenance, emergency response, repair and temporary services execution plan.
• Hiring and disciplinary duties for the team.
• Development, coordination and implementation of training plan for Asset Management Team and Client.
• Reviews monthly KPIs: customer reports, completed maintenance, chemical treatment reports and repairs, monthly & annual reports.
• Reviews team schedules and aligns resources with client, facility and system requirements to ensure efficiency and resiliency.
• Works with the team to implement improvements as needed.
• Evaluates performance of each account relative to customer satisfaction and provides leadership for technical support performance enhancement and proactive resolution of issues.
• Allocates and sources resources as needed to ensure the team commitments to customers and systems are met.
• Ensures compliance with state, local and federal legal requirements and operate the business and systems with the highest level of ethics.
• Ensures the quality of work to industry, manufacturer, corporate and project requirements.

Requirements

• Bachelor’s Degree, preferred.
• Minimum of 10 years of successful and verifiable experience in Service Operations and Management.
• Must have experience in managing multiple customers and teams.
• 5+ years’ experience with managing teams and personnel.
• Must understand the company’s policies and procedure, create solutions, offer guidance and generally manage the account with minimal strategic guidance from executives.
• Must be equally passionate about providing services and promoting safety on the job, and have the knowledge and ability to enforce safety policies within the department.
• Must have knowledge of service, troubleshooting, preventive maintenance and repairs.
• Ability to create additional opportunities for business growth through customer management.
• Ability to assist with the management of profit and losses as well as reporting on quarterly and monthly projections.
• Ability to create a reliable financial forecast.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company’s competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.