Compliance Officer
Orlando, Florida, United States of America
Full Time
2 hours ago
$40,000 - $44,000 USD
No H1B
About this role
Role Overview
- Administers exceptional customer service by providing application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes
- Applicant intake includes the following: maintaining the appointment calendar; examination and analysis of application and supporting documentation to verify completion; notarization administration of oath of the application; electronically scanning the applicant's fingerprints; digitally photographing the applicant; and payment processing
- Issues and prints renewal licenses
- Performs appropriate data entry to maintain records and statistics using a complex interactive computer database, specifically, the electronic document management system (EDMS)
- Responds to applicant and licensee inquiries regarding statutory and procedural eligibility requirements for applications and renewals
- Interprets policies, procedures and applicable Florida Statues
- Reviews applications, fingerprints and other documentation to determine the action(s) required to complete the processing of an application or renewal application
- The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems
- Assists hearing officers in conducting informal hearings held in the regional office, administers oath to hearing witnesses and performs appropriate data entry for hearing documents.
- Performs other related duties as required
Requirements
- A high school diploma or its equivalent
- Two (2) years of secretarial or clerical experience, administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations
- College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience
- An equivalent combination of education and experience which equals two (2) years can substitute for the above requirements
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal holiday each year
- State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
- And more!