Oversee the governance and operations of all enterprise-wide Patient Services capabilities
Ensure patient support program development and ongoing operations are executed at a high-standard
Guide the centralized quality design standards and operations functions
Facilitate relationships with third-party vendors to ensure they meet quality, compliance, and productivity standards
Oversee data acquisition and integration, developing strategies for acquiring data
Facilitate the vendor selection and vendor RFP process
Champion and sustain a robust continuous improvement infrastructure allowing near real-time program improvements
Execute optimal program design standards to scale patient services across Pfizer’s portfolio
Consult and provide recommendations on effective organizational and operating models within patient services
Identify and mitigate risks while adhering to established business practice documents

Bachelor’s degree required; advanced degree (MBA, MPH, etc.) preferred
8+ years’ experience in Biopharma Patient Services Strategy / Operations / Program Management, Strategy / Management Consulting, or related area required
Demonstrated success in a highly fast-paced setting
Significant depth in patient services vendor management, including patient services service level agreements (SLA)
Strong project management and organizational skills with cross-functional teams of diverse colleagues
Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders
Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact
Commitment to receiving development and coaching from leadership

401(k) plan with Pfizer Matching Contributions
Pfizer Retirement Savings Contribution
Paid vacation
Paid holiday and personal days
Paid caregiver/parental and medical leave
Health benefits including medical, prescription drug, dental, and vision coverage

Director, Program Design – Processes and Operations

Key skills