Sales Trainer

Role Overview

• Deliver structured onboarding for new ISCs — covering Teya's products, pricing, tools, and the merchant onboarding process.
• Adapt your approach based on each ISC's background. Some will have payments experience; others will be new to the industry.
• Ensure ISCs have genuinely developed the competencies they need — not just attended training, but understood it and can apply it in the field.
• Spend regular time in the field — shadowing ISCs, observing their approach, and giving practical feedback.
• Coach ISCs to build the confidence and skills they need to hit their early milestones and develop sustainable selling habits.
• Run structured 1:1s and follow-ups to maintain momentum, spot blockers early, and keep ISCs engaged through the activation period.
• Own the handover from Recruitment. Understand who you're receiving, flag any concerns about quality or readiness, and feed back what you're seeing so intake improves over time.
• Own the handover to Sales. When an ISC is ready to progress, provide a clear picture of their competencies, strengths, and areas to watch — so Sales can continue their development effectively.
• Build connection within the new-joiner cohort — through WhatsApp groups, celebrating wins, and creating a sense that ISCs aren't doing this alone.
• Be a visible, approachable presence. ISCs should know who you are and feel comfortable reaching out when they need support.
• Keep HubSpot accurate and up to date — logging activity, tracking progress, and ensuring handovers are clean.
• Surface insights on what's working and what isn't. Your observations from the field will shape how we improve the programme.

Requirements

• Experience in SMB sales, account management, or a similar field-based commercial role.
• Experience coaching, training, or managing salespeople — you've helped others improve, not just by telling them what to do, but by working alongside them.
• Knowledge of the payments industry is preferred, but not essential if you learn fast.
• A genuine interest in developing people. You get something out of watching someone grow.
• Strong organisation skills. You'll be supporting multiple ISCs at different stages — you need to keep track without letting anyone slip.
• Comfortable with CRMs (we use HubSpot) and open to learning new systems including our LMS.
• Willingness to travel — for field coaching across the UK and regular team days in London.

Benefits

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps
• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support
• Cycle-to-Work Scheme
• Health and Life Insurance
• Pension Scheme
• 25 days of Annual Leave (+ Bank Holidays)
• Friendly, comfortable and informal office environment in Central London