Act as a first point of contact for customer technical and service enquiries, providing clear, timely, and professional support
Work with customer technical and business teams to understand their needs and provide appropriate guidance and recommendations
Collaborate with internal teams to deliver a consistent and seamless customer experience
Document customer requirements, technical configurations, and solutions clearly and accurately
Investigate and resolve technical issues, escalating when needed and keeping customers informed throughout
Support service level agreements (SLAs) by providing status updates, root‑cause analysis, and basic reporting
Participate in critical support escalations, communicating effectively with both technical and non‑technical audiences
Identify opportunities to improve customer processes, product usage, and training needs

Strong customer service skills and a collaborative, solution‑focused approach
Experience (or relevant exposure) in compliance, banking, financial services, or a regulated environment
Ability to analyse and troubleshoot technical issues with attention to detail
Clear written and verbal communication skills
Working knowledge of some of the following (training provided where needed): Databases (e.g. SQL / MySQL)
Web or server technologies (e.g. IIS, FTP, IP networking)
XML or similar data formats
Comfortable using Microsoft 365 tools (Outlook, Excel, PowerPoint)

Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work

Technical Account Manager

Key skills