Establish methods and procedures to coach and mentor technical specialists, supporting Service Managers in delivering cost effective claims outcomes whilst meeting customer and community expectations.
Set technical standards and operational protocols aligned to business plans to ensure objectives are met.
Identify, analyse, recommend and implement process improvements in functional areas.
Achieve specific key performance indicators and strive to find better ways to improve overall service delivery.
Act as a critical point of escalation on complex, denied or pending claims.
Maintain current knowledge of products and services to provide direction and respond to issues.
Cultivate positive relationships with internal and external customers to accomplish organisational goals.
Assess present and future capability needs for employees and provide technical leadership, mentoring and guidance necessary to build technical capability to sustain a high performing workforce.

5–10+ years’ experience managing large loss, complex claims, including exposure to high severity and technically challenging matters.
Demonstrated experience in senior technical or technical leadership roles, providing oversight, mentoring and escalation support across complex claims portfolios.
Strong capability in negotiating and settling significant and high‑value property claims, balancing technical accuracy, commercial judgement and customer outcomes.
A deep understanding of policy interpretation, coverage determination, liability assessment and governance frameworks within a complex claims environment.
Relevant industry qualification.
The confidence and gravitas to operate as a trusted technical authority, influencing outcomes and driving continuous improvement at a senior level.

Enjoy Flexible Hybrid Working – a good balance between engaging office days and working from home.
Generous Leave Options – Annual leave, life leave, and bonus leave to recharge and refresh.
Family-Friendly Benefits – 18 weeks of gender-equal parental leave for all new parents, plus paid superannuation.
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.

Technical Manager – Corporate & Commercial Complex Large Loss Property Claims

Key skills