Content Manager, Original Custom

Macmillan Learning is committed to driving innovation that transforms education and is seeking a Content Manager, Original Custom to manage and recommend the creation and publication of digital materials for custom courses. This role involves overseeing project delivery, ensuring quality and accuracy, and collaborating with various stakeholders to enhance the learning experience.

Responsibilities:

• Own and manage the end-to-end delivery of media components for assigned custom courseware products
• Collaborate with project editors, instructors/authors, and other stakeholders to plan, evaluate, and deliver digital content that meets quality, accuracy, accessibility, and user experience standards
• Collaborate directly with instructors to clarify project goals, gather requirements, answer questions, and ensure media deliverables align with instructional needs and course objectives
• Independently create, manage, and maintain Jira tickets throughout the project lifecycle, ensuring workflows are followed correctly; dependencies are identified, risks are anticipated, and work progresses with minimal oversight
• Oversee quality assurance, launch, and lifecycle management of media products
• Work with media production, QA vendors, and internal partners to prepare products for launch, resolve issues, and manage updates across the product lifecycle
• Request access cards for courseware products
• Ensure deliverables are complete, customer-ready, and launched on time and within scope
• Hire, onboard, and manage contractors, freelancers, vendors, and accuracy reviewers as needed, including setting expectations, managing timelines, reviewing work, and ensuring quality and accountability
• Consult with project editors, Associate Director, and discipline stakeholders as appropriate
• Create, maintain, and refine workflows and related documentation for assigned topics or product areas
• Ensure workflows are followed accurately and reflect current practices
• Identify opportunities to improve workflows, apply AI or automation tools where appropriate, and share recommendations that enhance efficiency and product quality
• Assist with process documentation updates and knowledge sharing as needed
• Serve as a technical and courseware expert for custom products
• Develop strong knowledge of custom digital offerings, courseware features, and user experience to consult with sales, project editors, and customers
• Translate customer requests into viable courseware solutions by asking strong discovery questions, clarifying needs, and explaining how requests can be fulfilled within Achieve and related products
• Take accountability for maintaining knowledge of Macmillan Learning product features and development to inform custom builds
• Contribute ideas, pilots, or recommendations that improve efficiency, quality, or customer outcomes across custom media products
• Maintain and apply knowledge of pedagogical and market trends to support custom product strategy
• Stay informed on product development, courseware strategies, and competitive offerings
• Apply this knowledge to inform customer consultations, internal decision-making, and custom product solutions

Requirements:

• Bachelor's Degree
• 3+ years of editorial experience in educational publishing
• 1+ year of media editorial experience or equivalent experience working with digital learning products
• Demonstrated ability to work with a high level of organization, attention to detail, and self-direction
• Strong written and verbal communication skills, with experience explaining complex information to a variety of internal and external stakeholders
• Demonstrated ability to exercise independent judgment and make informed decisions within defined project scope
• Ability to influence stakeholders and drive projects forward
• Demonstrated customer service skills and comfort working directly with instructors and other external stakeholders
• Proven project management and organizational skills, including the ability to manage multiple projects concurrently, prioritize effectively in a fast-paced environment, collaborate in group problem-solving situations, and work within established timelines and budgets
• Ability to collaborate in group problem-solving situations, and work within established timelines and budgets
• Science subject matter expertise (chemistry, biology, or biochemistry)
• Experience working on digital learning products or courseware platforms
• Familiarity with Jira and agile workflows
• Strong interest in assessment authoring, taxonomies, metadata, and pedagogical design in digital learning environments
• Experience working directly with vendors, contractors, or freelancers, including onboarding, managing deliverables, and reviewing work
• Exposure to AI and automation tools applied to content creation, assessment, scheduling, or workflow efficiency