Content Manager – Original Custom

Role Overview

• Own and manage the end-to-end delivery of media components for assigned custom courseware products
• Collaborate with project editors, instructors/authors, and other stakeholders to plan, evaluate, and deliver digital content that meets quality, accuracy, accessibility, and user experience standards
• Collaborate directly with instructors to clarify project goals, gather requirements, answer questions, and ensure media deliverables align with instructional needs and course objectives
• Independently create, manage, and maintain Jira tickets throughout the project lifecycle
• Oversee quality assurance, launch, and lifecycle management of media products
• Work with media production, QA vendors, and internal partners to prepare products for launch, resolve issues, and manage updates across the product lifecycle
• Hire, onboard, and manage contractors, freelancers, vendors, and accuracy reviewers as needed
• Create, maintain, and refine workflows and related documentation for assigned topics or product areas
• Serve as a technical and courseware expert for custom products
• Maintain and apply knowledge of pedagogical and market trends to support custom product strategy

Requirements

• Bachelor's Degree
• 3+ years of editorial experience in educational publishing
• 1+ year of media editorial experience or equivalent experience working with digital learning products
• Demonstrated ability to work with a high level of organization, attention to detail, and self-direction
• Strong written and verbal communication skills, with experience explaining complex information to a variety of internal and external stakeholders
• Demonstrated ability to exercise independent judgment and make informed decisions within defined project scope
• Ability to influence stakeholders and drive projects forward
• Demonstrated customer service skills and comfort working directly with instructors and other external stakeholders
• Proven project management and organizational skills, including the ability to manage multiple projects concurrently, prioritize effectively in a fast-paced environment, collaborate in group problem-solving situations, and work within established timelines and budgets
• Ability to collaborate in group problem-solving situations, and work within established timelines and budgets.

Benefits

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day, Juneteenth, Indigenous People's Day, Election Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!