Monitor projects across a Tier Client with focus on providing insights and direction to internal teams for successful completion of the projects
Develop and update project plans, resolve project and resource conflicts, facilitate solutions across department boundaries, track and communicate progress of multiple concurrent projects and drive a sense of urgency and commitment across all projects
Work closely and seamlessly with multiple teams including Product, Technology, Implementations, Business and Senior Management
Work with the BR Customer Communications Onboarding PMO through the project lifecycle, ensuring process adherence and the use of established Broadridge templates and tools for client projects
Interface with client and Broadridge resources to manage client expectations by effectively facilitating, tracking, and reporting status
Interface with key stakeholders to ensure timely execution and completion of deliverables to and by clients, vendors and internal resources
Assess risk to timeline, budget, customer satisfaction, and manage impact of changes to project scope
Identify project bottlenecks, risks, and opportunities, provide analysis and recommendations on progress of projects and serve as the escalation point for senior management related to project specific issues
Devise and oversee reporting tools to track and trend project KPIs

Bachelor's degree or equivalent training and experience
8+ years of progressive project management experience
Experienced in client implementations/conversions
Possesses strong ability to understand and communicate issues
Demonstrated ability to thrive in a fast-paced dynamic environment
Outstanding team leadership and cross-functional team management skills
Excellent verbal and written presentation skills and the ability to interact with all levels in the organization
Strong organizational/conflict resolution skills with a polished and professional presence
Strong working knowledge of MS Project or similar Project Management tools (Smartsheet preferred)
Experience working with Waterfall, Agile and Hybrid teams as a Project Manager and a strong understanding of the Agile development process
Ability to analyze and document business and technical processes and workflows
Prior experience of working with offshore and onshore teams

Bonus Eligible
Health insurance
Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits

Senior Project Manager

Key skills