Developing a comprehensive architecture plan for the experience management system, including the integration of various tools, such as feedback collection platforms, Digital Experience Monitoring (DEM) tools, data analytics solutions, and reporting systems
Leading the integration of systems like Power BI, SysTrack, Nexthink, and other relevant technologies, ensuring they work together cohesively to provide a seamless experience for the XMO and end-users
Configuring and customizing the selected tools and platforms to meet the specific needs of the organization, ensuring that all components are optimally set up to capture, process, and analyze experience-related data
Working closely with IT teams, data engineers, UX researchers, and other stakeholders to ensure that all technical aspects align with the overall experience management strategy and business objectives
Creating detailed documentation of the architecture and integration processes and providing knowledge transfer sessions to ensure that the permanent XMO team can maintain and manage the system post-setup
Requirements
A strong background in designing and implementing complex technical solutions, particularly in the context of experience management or digital workplace environments
Knowledge of C#, SQL, Entity framework
Strong experience in building and managing ELT pipelines using tools such as Azure Data Factory or similar technologies
Expertise in creating complex data models, particularly in environments where data is sourced from multiple systems with different formats
Experience with tools like SQL Server, Oracle, or data warehousing solutions such as Snowflake or Amazon Redshift is essential
Proficiency in scripting languages (e.g., Python, PowerShell) to automate integration processes and data transformations
Expertise in designing and implementing RESTful and SOAP APIs for seamless data exchange between systems
Ability to work closely with cross-functional teams, including IT, data engineering, and business stakeholders, and to communicate complex technical concepts to non-technical audiences
Proficient in spoken and written English
Tech Stack
Amazon Redshift
Azure
Entity Framework
Oracle
Python
SOAP
SQL
Benefits
yearly financial bonus
private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms
life insurance
access to NAIS benefit platform
over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform
free access to Education First languages platform, TED Talks and Udemy Business materials and trainings
cutting-edge technology for IT innovation
hybrid working model after onboarding, including home office package (laptop, monitor, chair)