Serve as the principal subject matter expert (SME) and final escalation point for the most complex and highest-risk Lending Operations workflows, providing guidance and direction to other team members
Own the strategic roadmap and end-to-end performance of mission-critical operational processes, including defining, monitoring, and optimizing organization-wide SLAs and quality assurance metrics to ensure long-term efficiency and scalability
Proactively identify and lead the design and implementation of internal controls and procedure documentation to mitigate significant operating and regulatory risk, ensuring proactive compliance with regulations (e.g., Reg Z, Fair Credit Reporting Act)
Spearhead and direct complex, cross-functional initiatives with Product, Engineering, and Risk teams to fully automate and fundamentally re-design core lending processes, managing stakeholder alignment
Mentor and coach junior team members on best practices in lending operations, advanced analytics, and regulatory interpretation, setting the bar for operational excellence

5+ years of progressive experience in financial services operations, with principal-level expertise in lending and collections.
CDIA certification (desirable, but not a prerequisite)
Expertise in key lending regulations (e.g., Reg Z, FCRA) with a proven ability to interpret and translate complex regulatory changes into scalable, compliant operational procedures and controls
A proven track record of leading successful, end-to-end operational process re-design and implementation with multi-million dollar or organizational-level measurable impact
Expert analytical and problem-solving skills, including the ability to leverage advanced data modeling and complex query techniques (e.g., SQL) to drive strategic decision-making and quantify organizational impact
Ability to multitask, establish priorities, and maintain high quality with attention to detail while working in a fast-paced startup environment
High motivation, enthusiasm and dedication to deliver results within strict timelines
Excellent communication skills, both verbal and written
Proven ability to influence and collaborate with cross-functional leadership without direct reporting authority
Positive attitude, enthusiasm, professionalism and strong work ethic with high-level of integrity
Executive-level presentation and advanced writing skills, with experience developing and presenting strategic proposals to senior leadership

Lending Operations Manager

Key skills