Lead and execute end-to-end project workstreams, taking direct responsibility for building deliverables, developing analyses, structuring materials, designing flows, defining processes, and implementing the proposed solutions;
Translate business objectives and customer experience requirements into structured action plans, defining scope, schedule, budget, resources, and success indicators;
Coordinate and facilitate project meetings, ensuring effective communication among involved teams and follow-up on agreed actions;
Conduct risk analyses and identify potential obstacles to the successful implementation of projects, proposing mitigating solutions;
Monitor project progress and keep stakeholders informed about status, challenges, and important decisions;
Support the identification and evaluation of external vendors, when necessary, to provide additional resources or specialized expertise;
Contribute to documentation, continuous improvement, and the standardization of processes related to project management and customer experience.

Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field;
Previous experience in project management within Customer Success;
Solid knowledge of agile methodologies (Scrum, Agile);
Knowledge of relational databases and SQL for creating metrics, data management, and reporting;
Experience with process and project management tools (such as Notion, Hive, MS Project) and creating flowcharts to support operational improvements;
Fluency in English (some stages of the process will be conducted in English).

Work schedule: Monday to Friday, 9:00 AM to 6:00 PM;
Time bank (compensatory time off to be taken later);
Home office allowance;
Meal/Food allowance on a flexible iFood card;
Medical, Dental and Group Life Insurance;
Childcare assistance;
StarBem for mental health and well‑being;
iFeel app for emotional support;
Wellhub for you and up to 3 dependents;
Pet plan extending care to your pet as well;
Birthday day off and company anniversary day off so you can celebrate as you prefer;
Partnership club with discounts at residential complexes and educational institutions, such as colleges and language schools;
Special leave policies: in case of the death of a loved one, we offer 10 days; if your pet passes away, 2 days. Got married? 7 days of leave! New baby? We offer 30 days for the father and 6 months for the mother;
Referral program offering up to R$600 per referral who remains with us for more than 6 months.

Project Specialist / CS Ops

Key skills