Provide individual and group mentoring
Consult on mental health claims through file reviews and discussions
Provide a written response to questions within a standard turnaround time
Promote effective use of tools and interventions
Engage in telephone communication with health care providers as needed
Remain current in new developments in MH, complex claims management, use of tools, etc.
Partner with the Best Practice team and other internal partners to provide input and expertise in evaluating new tools and services related to MH.
Demonstrate our core People principles: Lead at all levels, Be adaptable, Be the best in your role, Support a psychologically healthy workplace

Post-secondary degree or diploma in psychology, social work, or related degree/diploma is required
At least 3 years of experience working in disability case management and/ or intervention services
Demonstrated skill and track record in resolving complex mental health claims
Demonstrated experience in providing mentoring and consulting on complex mental health claims
Strong analytical, critical thinking and creative problem-solving skills with experience and expertise in seeking solutions outside existing boundaries
Demonstrated superior collaboration and conflict resolution skills to foster an environment that promotes learning and exchange of knowledge and willingness to try new strategies, approaches, and tools
Clear and concise written and verbal communication
Demonstrated experience providing educational or training sessions is an asset
Comfortable using technology such as Word, Excel, Power Point, Teams and Outlook
Demonstrated organizational skills to achieve required results
Self-starter and experience working effectively in a team environment
Excel within a Purpose and Vision driven work environment
Bilingualism is an asset (fluent in French and English) but is required for Quebec only

Mental Health Consultant – 12 month contract

Key skills